Group Modern Workplace Expert
Having an excellent End User experience as goal, the Group Modern Workplace Expert’s responsibility is to maximize the end user productivity and efficiency through the effective usage of the collaboration and communication tools of the Microsoft 365 product portfolio. Based on knowledge and insights into the technological evolutions within this area, the Group Modern Workplace Expert will define stow Group’s Workplace strategy and drive its successful delivery. The Corporate Modern Workplace Expert will act as a trusted advisor of the stow Group employees when it comes to process improvements and innovation in collaboration, document management and workflows. Based on a good sense of creativity and a good understanding of the Microsoft 365 solution portfolio, the expert can perfectly empathize with the internal process challenges and define and implement solutions for it that boost their productivity and efficiency.
What do we expect from you?
Main responsibilities and key tasks
Define the strategy and governance around endpoint management, communication, and collaboration tools & services.
Anticipate the technological evolutions and roadmaps of our main vendors and analyse market developments suitability for the stow Group environment and match them to our (IT) strategy (videoconference solutions, endpoint management solutions, collaboration solutions, …)
Define, prioritize, and deliver projects and initiatives in the modern workplace area
Build strong partnerships with key business stakeholders to understand their requirements and deliver the right solutions. Combine Microsoft 365 tools and Windows 10 & 11 features to create the best experience for the stow Group employees, both for Office Workers and First Line Workers.
Manage the roll out of Autopilot and Intune managed devices and refine the process and procedures as we move forward.
Maximize the user adoption and value generation of the end user productivity, communication and collaboration tools and services, by launching user adoption initiatives based on insights gained from the defined key metrics and KPIs that track the efficient and effective use of these tools.
Establish and support a virtual centre of excellence with Power users from the different international business communities, targeting to share best practices, explain new Microsoft 365 features, etc.
Collaborate closely with the security team to ensure standards are well understood and proper controls are implemented, tracked and any deviation is quickly remediated.
Collaborate with the Network and Systems Experts and other IT colleagues to ensure our global collaboration infrastructure matches the expectations of the business.
Communicate on a frequent basis to the IT community to update them on roll out progress and/or new capabilities which could be interesting for stow Group.
License management, in collaboration with procurement and specialists who advice on the required toolset.
Bachelor or Master degree
5 years of relevant experience, preferably in a consulting environment
Microsoft 365 and Windows 10 have no secrets for you
Experience with Teams, Power Shell, Power Automator and/or Power Apps deliver business points
Hands-on and pragmatic experience with project management
Great blend of creative and technical ability is necessary.
Proactive mindset and excellent capabilities to spot opportunities to help the business
Strong customer service orientation (“Customer first” mindset)
Flexible, positive, and open minded
Excellent communication skills. Comfortable presenting for a large audience and for diverse levels of seniority.
Enthusiastic to work in an international environment, embracing diverse cultures and countries
Able and eager to learn and evolve your skills
Driven and enthusiastic team player, who loves to take initiatives
Fluent in English
Job complexity and challenges
Working in the Global IT team, the IT Expert:
Works in a relatively complex organization, where all stakeholders, using the technology in place will need to be aligned, putting the best interest of the company as your primary goal. Understanding cultural differences, as well as respecting local regulations is a key complexity to consider.
Can work on multiple parallel assignments, projects, or initiatives in combination with the day-to-day support on a level 3 towards users or peers.
Works under supervision of a team lead and/or IT manager, though requires a self-employed, pragmatic and “can do” work behaviour.
Works in a multi-cultural environment with diverse business maturity levels
Works in a lean and optimized IT environment in constant evolution to face the change required by the new acquisitions and the business growth environment.
Has the ability to work in large environments (+350 servers, 2 global datacenters, 30 remote locations, …)
Travel might be needed (Estimated rate: 20%) to provide installations, guidance, and support.
Accountability and scope factors
Working in the Global IT team, the IT Expert:
Has a key role in improving the overall IT landscape by selecting, providing the right technology choices and solutions that ensure the overall security, stability, and progress of the company.
Has a key role in the successful integration of new acquisitions and thus in the realization of stow’s rapid growth ambitions.
Accountable on the continuous availability of the systems, solutions, and applications within the responsibilities of the designated IT stack.
Provide expert support (third line level) in line with the support SLA’s (both internal & external).
Assists the IT Management Team and business stakeholders in further defining the IT roadmap and drives the proper execution of it in line with the priorities and budget defined.
What do we offer you?
An attractive salary based in an international environment.
The opportunity to work in the offices at Sint-Truiden or Zele after your training of 3 up to 6 months at Dottenijs (HQ).